Refund Policy
Return & Refund Policy
Thank you for shopping with us! Please take a moment to review our policy before placing your order.
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Customers Orders
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All of our photo magnets are made to order using your uploaded images, which means we are unable to accept returns or exchanges for personalized items.
When Can You Request a Refund or Return?
If your order arrives damaged, faulty, or incorrect due to our error, please contact us within 7 days of delivery.
To help us resolve the issue quickly, we may ask you to provide photos showing the problem.
Return Process
If your request is approved:
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We will provide instructions on how to return the item.
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Return shipping costs are the responsibility of the customer.
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Please return the item in its original packaging, where possible, to prevent further damage.
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Once we receive and inspect the item, we will arrange either a replacement or a refund.
Refunds will be issued to your original payment method and may take 5–10 business days to appear in your account.
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​Non-Refundable Items​
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We cannot offer refunds or returns in the following cases:
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Items that were made correctly according to the images and details you provided
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Requests made after the 7-day reporting period
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Items returned without prior approval
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Damage caused after delivery due to misuse or accident.
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Additional Information
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Please make sure your uploaded images are clear and high quality, as we print exactly what is submitted.
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We are not responsible for slight colour differences due to screen settings or lighting.
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Shipping costs are non-refundable, unless the issue was caused by our mistake.